Mattern & Associates is crowing about saving a law firm 25-30% on their record storage fees.They say this was done by having an open RFP for the services. What I found most interesting was the reduction of 35% for permanent withdrawal fees. Withdrawal fees are a dirty little secret in the industry and most insiders will know who likes to impose them. In the end if your customers are not happy then trying to hold them hostage for bail doesn't improve their impression of your organization.

If a service makes you pay to leave even if you have already completed the contract terms can not be very confident in their own customer service and pricing. If this is a sticking point for the service then it is time to get some competitive bids. A good records storage company will stand behind their customer service and not resort to lawyers or taking your documents hostage. In the end the law firm should have moved on to a better service.